Markus L Posted July 10 Share Posted July 10 Shelly Plus 2PM does not close roller shutter (stops after approx. 20 cm). However, the roller shutter moves down using the button. The calibration has run through with a waiting time of 60 sec. However, if I press close (down arrow) in the Shelly app or website, the roller shutter stops after approx. 20 cm Device already restarted and reset to factory settings Device profile: Cover Firmware: up-to-date WLAN: good Max. power threshold: 180 Waiting time: 60 sec max. power protection: 2800 W max. voltage protection: 280 V max. current protection: 10 A Do you have some ideas? Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish Link to comment Share on other sites More sharing options...
Heinz Posted July 10 Share Posted July 10 @Olsche you know the 2pm roller shutter details more Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish Link to comment Share on other sites More sharing options...
Shelly Olsche Posted July 10 Shelly Share Posted July 10 @Markus L Is obstacle detection activated? If so, how does it behave if you deactivate it for a test? Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish Link to comment Share on other sites More sharing options...
Markus L Posted July 10 Author Share Posted July 10 @Olsche same situation, the roller stops after 20 cm (also in the calibration mode) Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish Link to comment Share on other sites More sharing options...
Shelly Olsche Posted July 10 Shelly Share Posted July 10 Can you please download the diagnostic data in the WEB UI when trying to move? Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish Link to comment Share on other sites More sharing options...
Markus L Posted July 10 Author Share Posted July 10 Debug data diagnostics-shelly-plus2pm-debug-log.txt Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish Link to comment Share on other sites More sharing options...
Shelly Olsche Posted July 10 Shelly Share Posted July 10 Is there any additional information worth mentioning? What type of roller blind drive is it? Are several roller blinds operated at the same time with one device? Is an isolating relay installed? But calibration was complete without issue? Can I have the device ID of the Plus2PM please? Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish Link to comment Share on other sites More sharing options...
Markus L Posted July 10 Author Share Posted July 10 It's a tublar drive of the roller blind (actual I don't have a type/model) with the Shelly i control only this one roller blind without any isolation relay Calibration stops also in the closing mode after 20 cm Device ID: d4d4daec53c0 Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish Link to comment Share on other sites More sharing options...
Shelly Olsche Posted July 10 Shelly Share Posted July 10 You have entered a very high value for Idle power threshold. Are there reasons here? Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish Link to comment Share on other sites More sharing options...
Markus L Posted July 10 Author Share Posted July 10 21 minutes ago, Olsche said: You have entered a very high value for Idle power threshold. Are there reasons here? No, just for testing....what value do you prefer? Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish Link to comment Share on other sites More sharing options...
Shelly Olsche Posted July 10 Shelly Share Posted July 10 3-5W depending on what the power display says in the end positions Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish Link to comment Share on other sites More sharing options...
Markus L Posted July 10 Author Share Posted July 10 Changend to 4W restart No change (roller blind stops after 20 cm) Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish Link to comment Share on other sites More sharing options...
Shelly Olsche Posted July 10 Shelly Share Posted July 10 How is your wiring? Its strange Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish Link to comment Share on other sites More sharing options...
Markus L Posted July 10 Author Share Posted July 10 2 minutes ago, Olsche said: How is your wiring? Its strange I have a second blind with an other Shelly...same wiring. Also this blind worked since 6 months....but now? Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish Link to comment Share on other sites More sharing options...
Shelly Olsche Posted July 10 Shelly Share Posted July 10 12 minutes ago, Markus L said: Also this blind worked since 6 months....but now? Do you mean it doesn't work anymore? Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish Link to comment Share on other sites More sharing options...
Markus L Posted July 10 Author Share Posted July 10 1 minute ago, Olsche said: Do you mean it doesn't work anymore? yes, since few days the roller blind always stops after 20 cm Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish Link to comment Share on other sites More sharing options...
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