Roller shutter (cover) stops after 20 cm

[Markus L]

Shelly Plus 2PM does not close roller shutter (stops after approx. 20 cm). However, the roller shutter moves down using the button. The calibration has run through with a waiting time of 60 sec. However, if I press close (down arrow) in the Shelly app or website, the roller shutter stops after approx. 20 cm

Device already restarted and reset to factory settings

Device profile: Cover
Firmware: up-to-date
WLAN: good
Max. power threshold: 180
Waiting time: 60 sec
max. power protection: 2800 W
max. voltage protection: 280 V
max. current protection: 10 A

Do you have some ideas?

[Heinz]

@Olsche you know the 2pm roller shutter details more

[Olsche]

@Markus L Is obstacle detection activated? If so, how does it behave if you deactivate it for a test?

[Markus L]

@Olsche same situation, the roller stops after 20 cm (also in the calibration mode)

 

[Olsche]

Can you please download the diagnostic data  in the WEB UI when trying to move?

[Markus L]

Debug data

 

diagnostics-shelly-plus2pm-debug-log.txt

[Olsche]

Is there any additional information worth mentioning?

What type of roller blind drive is it?

Are several roller blinds operated at the same time with one device?

Is an isolating relay installed?

But calibration was complete without issue?

Can I have the device ID of the Plus2PM please?

[Markus L]

It's a tublar drive of the roller blind (actual I don't have a type/model)

with the Shelly i control only this one roller blind without any isolation relay

Calibration stops also in the closing mode after 20 cm

Device ID: d4d4daec53c0

 

[Olsche]

You have entered a very high value for Idle power threshold. Are there reasons here?

[Markus L]

21 minutes ago, Olsche said:

You have entered a very high value for Idle power threshold. Are there reasons here?

No, just for testing....what value do you prefer?

 

[Olsche]

3-5W depending on what the power display says in the end positions

[Markus L]

Changend to 4W

restart

No change (roller blind stops after 20 cm)

 

 

[Olsche]

How is your wiring? Its strange  

[Markus L]

2 minutes ago, Olsche said:

How is your wiring? Its strange  

I have a second blind with an other Shelly...same wiring. Also this blind worked since 6 months....but now?

 

[Olsche]

 

12 minutes ago, Markus L said:

Also this blind worked since 6 months....but now?

Do you mean it doesn't work anymore?

[Markus L]

1 minute ago, Olsche said:

 

Do you mean it doesn't work anymore?

yes, since few days the roller blind always stops after 20 cm