diaveldes Posted August 25 Share Posted August 25 I'm trying g to connect a 2nd Shelly 1 I've had for a while but it says I do not own the device. In the process of sorting this o had had to changey password as Shelly says I have the wrong one. Now I have changed my password I apparently still have the wrong one and cannot access my account or the app. Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish Link to comment Share on other sites More sharing options...
Shelly Olsche Posted August 25 Shelly Share Posted August 25 please submit a support ticket via the ticket system: https://support.shelly.cloud/en/support/tickets/new I am sure that support team will help you satisfactorily Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish Link to comment Share on other sites More sharing options...
Heinz Posted August 27 Share Posted August 27 On 8/25/2024 at 9:17 AM, diaveldes said: I'm trying g to connect a 2nd Shelly 1 I've had for a while but it says I do not own the device. In the process of sorting this o had had to changey password as Shelly says I have the wrong one. Now I have changed my password I apparently still have the wrong one and cannot access my account or the app. @diaveldes did you manage to solve your password issue ? Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish Link to comment Share on other sites More sharing options...
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