k2autoplus Posted July 4 Share Posted July 4 Bonjour, depuis vendredi j’ai perdu le Cloud sur tous mes modules sauf deux. Les deux qui sont encore fonctionnel sont des shelly 2 p.m. tous les autres sont injoignables de l’extérieur. Je vous joins quelques images. Visiblement je ne suis pas le seul. Dans ce cas je voudrais savoir si il y a eu un bug du côté des serveurs de Shelly de façon à pouvoir patienter, merci à tous. En local, il fonctionne très bien, mais en extérieur je ne peux plus les utiliser. Merci Quote Link to comment Share on other sites More sharing options...
Heinz Posted July 5 Share Posted July 5 has anything changed on the network where the devices are connected to. have you tried to reboot the device Quote Link to comment Share on other sites More sharing options...
k2autoplus Posted July 5 Author Share Posted July 5 (edited) Bonjour j'ai bien sur tout couper au niveau alimentation mais rien n'y fait. je suis un peut perdu Edited July 5 by k2autoplus Quote Link to comment Share on other sites More sharing options...
Heinz Posted July 5 Share Posted July 5 can you login to the device and enable the logging once that's done add the logging in here Quote Link to comment Share on other sites More sharing options...
k2autoplus Posted July 6 Author Share Posted July 6 Pouvez vous m’indiquer comment faire ? Merci Quote Link to comment Share on other sites More sharing options...
Heinz Posted July 9 Share Posted July 9 Find the device IP address click on the IP then you will log into the device go to "Diagnostics" as seen below Click on the "Enable them from here " button Click on the "enable Websocket debug" check box and click save settings Go back to the "Diagnostics page and then download logs Click on the Download Debug log from here you will be able to see everything your device is or is not doing Quote Link to comment Share on other sites More sharing options...
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