Cor Posted August 13 Share Posted August 13 hello all, I have a Shelly Plug S, all setup and I used to controll this device via MQTT, device is working fine with local web controll. Now I want to controll the device via the shelly app , or https://control.shelly.cloud/ The device is there , but it is shown as offline. Cloud controll is on (MQTT deactivated) , latest firmware , rebooted , but it still shows as offline in the app , and on the controll.shelly.cloud. Anything I can do without resetting the device? Thanks, Cor Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish Link to comment Share on other sites More sharing options...
Heinz Posted August 13 Share Posted August 13 Hmm odd there can only be a few things that would stop the cloud connection. Network settings and default gateway is incorrect. Firewall settings blocking connection I would look at the debug log on the device to confirm that there are no errors from the device side from the looks of that screen show that does not look like the latest firmware. can you confirm what firmware you have installed and also check on your cloud settings that its connected to a cloud server Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish Link to comment Share on other sites More sharing options...
Cor Posted August 13 Author Share Posted August 13 (edited) @Heinz : thanks for helping! Firmware: Network settings: I have checked with another )newer device , which is both connected to cloud and mqtt , and the settings for network are the same ( excepts for the Ip adress). Quote Firewall settings blocking connection , that I don't really know. But since other (newer) devices are working fine with the app and cloud , I expect this not to be a problem. debug: Does this help? 3200879869:1723552182939750 mgos_sys_config.c:323 Saved to conf9.json 3200944423 cloud_aes.c:592 Sending 1853 bytes 3200949191 3200957850 cloud_aes.c:576 free mem: 34864 / 33048, buf len: 1856, buf size: 1870 3200973828 cloud_aes.c:406 Bytes written: 1420 bytes remaining: 436 3200982723 mgos_mongoose.c:66 New heap free LWM: 32920 3201022712 mgos_http_server.c:180 0x3fff1ee4 HTTP connection from 192.168.68.20:60817 3201060573 cloud_aes.c:406 Bytes written: 436 bytes remaining: 0 3201104780 cloud_aes.c:592 Sending 31 bytes 3201109550 3201116008 cloud_aes.c:576 free mem: 38012 / 32920, buf len: 32, buf size: 46 3201124821 cloud_aes.c:406 Bytes written: 32 bytes remaining: 0 3201176378 json.c:428 RAM: 52056 total, 39672 free 3201185389 cloud_aes.c:592 Sending 958 bytes 3201190150 3201197618 cloud_aes.c:576 free mem: 39600 / 32920, buf len: 960, buf size: 974 3201203568 cloud_common.c:1612 Stop status keep alive timer 3201219043 cloud_aes.c:406 Bytes written: 960 bytes remaining: 0 3201280623 cloud_common.c:1173 Cmd: status 3201285988 cloud_common.c:144 Confirmed status serial 72 3201291202 cloud_common.c:1176 Cloud clear status timer 3201299563 cloud_aes.c:592 Sending 31 bytes 3201304329 3201310814 cloud_aes.c:576 free mem: 40532 / 32920, buf len: 32, buf size: 46 3201319723 cloud_aes.c:406 Bytes written: 32 bytes remaining: 0 3201874087 mgos_http_server.c:180 0x3fff1ee4 HTTP connection from 192.168.68.20:60818 3201896567 json.c:428 RAM: 52056 total, 38980 free 3206868260 mgos_http_server.c:180 0x3fff2074 HTTP connection from 192.168.68.20:60828 3206889789 json.c:428 RAM: 52056 total, 38792 free 3211864597 mgos_http_server.c:180 0x3fff2074 HTTP connection from 192.168.68.20:60830 3211886109 json.c:428 RAM: 52056 total, 38792 free 3213852667 mgos_http_server.c:180 0x3fff2074 HTTP connection from 192.168.68.20:60832 3213871063 mgos_system.c:58 Rebooting in 200 ms 3214027266 esp_main.c:138 SDK: state: 5 -> 0 (0) 3214033358 esp_main.c:138 SDK: rm 0 3214038988 esp_main.c:138 SDK: pm close 7 3214048753 mgos_wifi.c:70 WiFi STA: Disconnected, reason: 8 3214056046 esp_main.c:138 SDK: sleep enable,type: 2 3214063138 mgos_net.c:84 WiFi STA: disconnected 3214069204 shelly.c:312 WiFi status=1313166336; mode=1 3214077475 coiot.c:491 Coap listener 0x3ffef80c is closed! 3214084217 coiot.c:616 coap_connect, WIFI status=1313166336 mode=1 29900649:1723552226198476 mgos_sys_config.c:323 Saved to conf9.json 29931661 mgos_mongoose.c:66 New heap free LWM: 36056 29965482 cloud_aes.c:592 Sending 1853 bytes 29970261 29978924 cloud_aes.c:576 free mem: 36144 / 34320, buf len: 1856, buf size: 1870 29989226 mgos_http_server.c:180 0x3fff2024 HTTP connection from 192.168.68.20:60855 30010102 json.c:428 RAM: 52056 total, 34680 free 30024108 cloud_aes.c:406 Bytes written: 1420 bytes remaining: 436 30030163 mgos_mongoose.c:66 New heap free LWM: 33208 30068589 mgos_http_server.c:180 0x3fff189c HTTP connection from 192.168.68.20:60856 30105730 cloud_aes.c:406 Bytes written: 436 bytes remaining: 0 30147468 cloud_aes.c:592 Sending 31 bytes 30152255 30158713 cloud_aes.c:576 free mem: 38192 / 33208, buf len: 32, buf size: 46 30167476 cloud_aes.c:406 Bytes written: 32 bytes remaining: 0 30198554 json.c:428 RAM: 52056 total, 39864 free 30206348 cloud_aes.c:592 Sending 967 bytes 30211092 30218589 cloud_aes.c:576 free mem: 39768 / 33208, buf len: 976, buf size: 990 30225770 cloud_common.c:1612 Stop status keep alive timer 30249366 cloud_aes.c:406 Bytes written: 976 bytes remaining: 0 30289354 cloud_common.c:1173 Cmd: status 30294703 cloud_common.c:144 Confirmed status serial 4 30301129 cloud_common.c:1176 Cloud clear status timer 30308229 cloud_aes.c:592 Sending 31 bytes 30312979 30319441 cloud_aes.c:576 free mem: 40736 / 33208, buf len: 32, buf size: 46 30328070 cloud_aes.c:406 Bytes written: 32 bytes remaining: 0 30375298 cloud_common.c:1185 Cmd: fw_info 30384168 shelly_update.c:350 no new firmware available... 30389521 shelly_update.c:311 cancel scheduled ota check 30395135 shelly_update.c:319 fwinfo check in 86400 seconds 30402106 cloud_common.c:1374 fwinfo: 0 20230913-113421/v1.14.0-gcb84623 http://firmware.shelly.cloud/gen1/SHPLG-S.zip 30409678 cloud_aes.c:592 Sending 31 bytes 30414438 30420879 cloud_aes.c:576 free mem: 40372 / 33208, buf len: 32, buf size: 46 30430772 cloud_aes.c:406 Bytes written: 32 bytes remaining: 0 34977806 mgos_http_server.c:180 0x3fff1f9c HTTP connection from 192.168.68.20:60860 34999257 json.c:428 RAM: 52056 total, 38964 free 36096287 mgos_http_server.c:180 0x3fff1f9c HTTP connection from 192.168.68.20:60861 Cloud, it says it is connected. Thanks, Cor Edited August 13 by Cor updated with cloud info Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish Link to comment Share on other sites More sharing options...
Heinz Posted August 13 Share Posted August 13 Hi. I can't see the internal IP address of your network so I can't see if there is an issue or not 😄 ( its generally no major risk to showing your internal IP address but never share your public IP, as long as your internal IP is not pointing outside its not a major risk 🙂 ) what you can try is to make the DNS and the gateway the same IP address this should be the IP address of your network Default gateway. What I sometimes do with networks before I set a static IP address in a complex network is see that the device is working when getting an IP address from the DHCP server. Does the Device still say offline when you set the device to get the automatic IP address? If it stays offline when getting the IP address from the DHCP server ( Router ), there is a block. But I don't think by the sounds of it that you have any firewall to block devices. Try that and let me know Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish Link to comment Share on other sites More sharing options...
Cor Posted August 13 Author Share Posted August 13 No joy, I have set the device to DHCP , and it receieved it new Ip adress , I can login vie web GUI , but on the cloud it still says offline: And I checked if it is the correct device ; the device ID is the same as on the web GUI Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish Link to comment Share on other sites More sharing options...
Heinz Posted August 13 Share Posted August 13 @Cor Check DM 🙂 Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish Link to comment Share on other sites More sharing options...
Cor Posted August 17 Author Share Posted August 17 @Heinz , just at home. And with removing and adding the device in the app it is working now. Many thanks for your help, Cor Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish Link to comment Share on other sites More sharing options...
Heinz Posted August 18 Share Posted August 18 awsome thanks for the update Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish Link to comment Share on other sites More sharing options...
Donboscoo Posted August 18 Share Posted August 18 On 17.8.2024 at 12:53, Cor said: @Heinz , just at home. And with removing and adding the device in the app it is working now. Many thanks for your help, Cor I have the same problem. May I ask how you removed and readded the Device without loosing the configuration? I have three devices and want to get sure to minimize the workload. thanks Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish Link to comment Share on other sites More sharing options...
Heinz Posted August 19 Share Posted August 19 In some cases re-adding it into the network would resync. But sometimes like the case above it did not. I would log in to the device via the WebUI and reconnect the device to the network. when you delete the device linked to scenes from the app and re-add it with the same name and in the same room, it should relink the device to the scenes. I have not tested what it does with the local actions, but that should be stored on the device's memory. This is only removed with you do a factory reset. hope this helps Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish Link to comment Share on other sites More sharing options...
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