juergen_0815

Hi Olsche, Thanks for your reply! I've checked all images within iphone and web interface - but could not detect any unusual. All images seemed to be present, fully visible and nothing suspicious. But in the meantime you've updated the shelly app for android (04.01.2024) -- and with this update the android app runs again stable without any reboots!! (I've checked the images within now stable android-app - and could as well not encounter any missing or corrupt image...) So once again: Thanks for your reply and thanks for fixing it 🤗! I'm a happy shelly customer again 🙂🥰 cheers, Juergen.

Thanks for your hint - "unfortunately" all background (and other) images are still visible - at least looking from iPhone and cloud (Android restarts to fast to really check).

Dear Shelly Team, I'm using your products and app for a long time almost flawlessly. Unfortunately the "new" Shelly app restarts continuously on my Android device - and though can't be used... Please find attached video showing the problem: After starting the app obviously the connection to the cloud and devices is established successfully - but after a few seconds the app crashes/restarts again and again 😞 It works without any problems on my iPhone and with cloud (https://my.shelly.cloud) - but not on my Android phone. I've tried the obvious to fix it - but without success: killed the app restart the phone deleted app cache uninstalled app, reboot phone, new installation switch phone to flight-mode, start app (no problem, app runs stable - but of course without access to devices, then turned wifi on - app immediately starts to crash/restart Technical details: Samsung Galaxy A50, SM-A505FN latest Android Version (v. 11, 01.11.2023) latest Shelly App Version (1.16.1/c98859f, 13.12.2023) using same account data on iPhone as on Android (having Premium-Abo purchased on iPhone) -- could this be a problem? Is this a known problem? Any help / support highly welcome... I'm happy to support with further details or if there is something I should test... Thanks for your support, Juergen. ShellyAndroidAppProblem.avi