Several Shelly devices offline all of sudden...

[Johncoffee]

I have several of my 46 shelly devices offline all of a sudden. They are all working and reachable via home assistant. However most of my Devices are offline in the Shelly app. What can be the issue here and how to correct this?

[Heinz]

can you check what server your account is located on

to find that out go to the user settings and request a auth cloud key it will then show you the server
Other thing that could be that im not sure do you have a firewall on your network or have had one installed?

[Johncoffee]

Thanks for your response Heinz. Interestingly the connection of my devices re-established a hour after my post above. It worked till today around 3:45pm. When I just came home from work today I realized that most of my devices appear Offline again. This wasn’t the case since I installed Shellys in my home. My internet connection is stable - also no FW has been installed. So I‘m lost and frustrated a bit…

Edited November 19 by Johncoffee

[Heinz]

can you enable the debug log on one of the devices. would need to know what is the root cause happening here. As i cant rule out anything at the moment.

do you know what shelly server you are currently connected on ?

[Daniel123]

Same Problem here

I have the Same Problem with all my Shelly devices. Even a reset could not fix this issue.

I have enabled the eventlog and found this Event:

shelly_http_client.:303 0x3ffe9bc0: WSS shelly-69-eu.shelly.cloud:6022/jrpc (CA shelly_cloud.pem,ca.pem

All other Events Had to do with Switch Status etc.

Hope this helps the topic 

Greetings fromm Germany 

Daniel

[Johncoffee]

Also enabled. In the mean time, the situation has cleared again, as I see this at the moment. See below. But I keep on logging for the time being.

Cloud connection to: Connected at shelly-69-eu.shelly.cloud:6022/jrpc

Edited November 19 by Johncoffee

[Daniel123]

I can veryfi. My Shelly s are online again. Mist have Something to do with the Server that our systems are connected to. I'll keep you updated.

Greetings Daniel 

[Heinz]

thanks for checking your server and it was looked at and should now be working with out issue moving forward

[Howard]

All afternoon today, I've been saying, Okay Google, turn on lights, and Google is saying, lights offline. I've already opened a Shelly Support ticket. Waiting for a response. Is there an outage today in the United States?

[Howard]

15 minutes ago, Howard said:

All afternoon today, I've been saying, Okay Google, turn on lights, and Google is saying, lights offline. I've already opened a Shelly Support ticket. Waiting for a response. Is there an outage today in the United States?

Interesting. Okay Google, turn on lights is working now.

[Heinz]

perfect thanks for the update

 

[donbronco]

Hi,

i have the same issue:

shelly_http_client.:303 0x3ffdeb08: WSS shelly-90-eu.shelly.cloud:6022/jrpc (CA shelly_cloud.pem,ca.pem)

 

[Heinz]

im having the same issue and reported it already

 

[Heinz]

49 minutes ago, donbronco said:

Hi,

i have the same issue:

shelly_http_client.:303 0x3ffdeb08: WSS shelly-90-eu.shelly.cloud:6022/jrpc (CA shelly_cloud.pem,ca.pem)

 

currently being looked at