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This product's one of the key features is still 'Matter-upgradable' after initial launching.

It's almost lasting for 1 year.

 

Of course I know your company's careful strategy to Matter, but this has nothing to do with the change in situation.

It's your promise to customer.

I paid for this feature.

 

I want you to settle the matter as soon as possible.

Please keep your word.

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