Shelly 2PM Issue: Device Goes Offline in Cover Mode

[Msanzm]

Hello,

I've successfully installed 4 Shelly 2PMs for my roller shutters without any issues in the past. Recently, I purchased more Shelly 2PMs to automate the shutters in my living room. However, I'm encountering a problem: when I use the device in "switch" mode, everything works perfectly. But as soon as I change it to "cover" mode, the device goes offline, never reconnects and does not change to "cover" mode.

Has anyone experienced something similar or know what might be causing this?

 

[Ruiz]

I just came to say I am having the exact same problem. After selecting cover it goes offline never to return again. I have updated firmware to latest version and did not help.

 

[ConchaUser]

I am also there to confirm this phenomenon. I've been struggling with it since yesterday and thought the 2PM was broken, as 5 others I connected a few days ago are working fine. 

Thanks for this thread. It looks more like the error is on the software side.

[DiBo]

I have exactly the same problem as Msanzm. After many hours of trying, I luckily found this thread here.
Many thanks to Msanzm for creating the thread.
@Shelly: Can you help us?

[Olsche]

The error is known and under investigation. A fix will probably be released on Monday. Please be patient. Thank you

[ConchaUser]

Hi Olsche,

Thanks for your comment. 

Sounds positive. Then I don't need to test any more tomorrow on Sunday. I'm looking forward to a hotfix hopefully on Monday.

[DiBo]

Hi Olsche, thank you very much for your quick response. I'm looking forward to the fix.

[Msanzm]

Hi again, I was able to resolve the issue by deleting the device and re-adding it. Sometimes it worked on the first try, but other times I had to delete and reconnect it several times. It would be great if Shelly could address this in a future firmware update.

[ConchaUser]

Hi Msanzm

I don't think that it is firmware related because I've successfully added PM2 last week with latest firmware in cover mode. With the others it was sometimes necessary to switch back and forth the cover mode to get the 2nd button for the 2nd switch removed in the GUI. 

I was also able to resolve the issue with 1 of 2 but I think it was by accident after several tries.

I guess it is cloud related.

[mxm01]

Any news here? I have the same problem with 4x 2PM. All other I can add to my account and configure with no problems.
Last week the configration was no problem. Think this is a problem on server side.

I have this problem which is discussed above + this problem which is discussed in this topic:
 

 

[ConchaUser]

46 minutes ago, mxm01 said:

Any news here?

Nope.

I tried to set the 2pm in cover mode about 4 hous ago - still no difference.

[Olsche]

Please be patient until tomorrow morning, thank you

[Grobi]

2 x Shelly 2.5 went down at the same time. After turning off/on I was able to open configuration. After doing one step, device went offline again.

I then installed a new 2PM and had the same issue mentioned above

[Carlos S]

Same issue here.

After changing to cover mode it goes offline.

This is a platform issue as it happens both on web UI and Android app.

Changing it back to switch mode on the device web server brings the device back online to the cloud UI.

Edited September 17 by Carlos S

[Olsche]

Should be fixed now with App Version 3.111.12, please confirm it

[ConchaUser]

Hi Olsche,

It took maybe a few seconds longer than I experienced with other 2pm the the week before to have the 2pm back again onlin, but it looks good. Switch to cover mode was successful.

Thanks.

 

[duebelpapst]

Hi,

 

works fine, when will the smartphone app be available?

Regards,

Stefan

[ConchaUser]

Hi Stefan,

I did not find a new app version for my smartphone. I had 3.111.11, closed the app via task manager and launched the app again and had 3.111.12. So I think it is an in-app update.

[mxm01]

Could not test the fix of the "shutter problem" yet, but my main problem from the other topic is fixed (too).
Thanks a lot...
 

 

[Carlos S]

Working fine now without app update.

Thank you Shelly team!

[Tisme_Martin]

I have 8 Shelly 2PM working as Roller .   It was working fine with FW 1.0.7  than i dit an update to 1.4.2   (first 1.3.3)    after  that no 2PM are showing or are possible to connecting any more in the the Openhab binding ?

I see many problems with  FW 1.4.2     For OpenHab and also for Home Assistent

Many people asking for help !

I have post this many many times  in many forums also on  Facebook Dutch and English 

Till now  no help or an answer what to do ?   

 

I have 1  >  2PM with version 1.0.7 and stil works fine also when i delete this one, it comes directly back in the binding so that works fine.

But al other ones i did update to 1.4.2 are not showing or connecting again ????

 

Edited October 3 by Tisme_Martin