Can't Upgrade from 1.1.99 to 1.3.3 to be able to update to 1.4.2

[Jason]

Hi 

 

I am trying to upgrade my Shelly Pro EM-50 to the latest firmware, I understand that it needs to upgrade to version 1.3.3 firstly, however when I check the logs it looks as though it is trying to get 1.4.2 without the intermediate step first.  

I have checked the logs and downloaded files from URL and they are tagged 1.4.2, can I manually download 1.3.3 to get to this point and then try the auto update?

LOG

{"id":1,"act_power":0.0,"aprt_power":4.9,"current":0.020,"freq":50.0,"pf":0.00,"voltage":241.2}

11:46:24

shelly_http_client.:302 0x3ffe4b60: WSS shelly-115-eu.shelly.cloud:6022/jrpc (CA shelly_cloud.pem)

11:46:25

shos_rpc_inst.c:230 shelly.checkforupdate via WS_in 10.8.0.10:55875

11:46:26

shelly_update.cpp:173 Checking for updates (1.1.99-proem50prod1 20231113-130852/1.1.99-proem50prod1-g1290cf8 {"bl":263173,"ut":2214645174,"hf":118836,"hmf":108424,"fsf":188416})

11:46:26

shelly_http_client.:302 0x3ffe52f4: HTTPS GET https://updates.shelly.cloud/update/ProEM (CA shelly_cloud.pem)

11:46:26

shelly_http_client.:606 0x3ffe4b60: Finished; bytes 0, code 0, redir 0/3, auth 0, status -10: Host not found

11:46:32

shelly_http_client.:606 0x3ffe52f4: Finished; bytes 0, code 0, redir 0/3, auth 0, status -10: Host not found

11:46:32

shelly_update.cpp:199 Check for updates received bad response: -10: Host not found

 

Here is an extract from my log.

 

Many Thanks

 

Jason

[tvbshelly]

"Host not found" looks like a DNS problem. It may help to restart the router and/or the shelly.

[tvbshelly]

36 minutes ago, Jason said:

can I manually download 1.3.3 to get to this point

Please contact support for help with the manual update if the DNS problem persists.

[Jason]

2 minutes ago, tvbshelly said:

"Host not found" looks like a DNS problem. It may help to restart the router and/or the shelly.

Thank you for your answer, I have tried that, however if I manually add "https://updates.shelly.cloud/update/ProEM" to browser on same network it downloads the 1.4.2 package fine, that's what I find strange it is bypassing 1.3.3.  Not sure if that is relevant or not>

 

Jason

[tvbshelly]

I understand, then DNS should actually work

[Jason]

2 minutes ago, tvbshelly said:

Please contact support for help with the manual update if the DNS problem persists.

Sorry for the obvious question, what is the best way to contact Customer Support?

 

Thank you 

Jason

[tvbshelly]

https://allterco.freshdesk.com/de/support/tickets/new?ticket_form=report_an_issue

[tvbshelly]

Comment: 1.4.0 is current stable (1.4.2-beta1 is current beta version) for Gen2/3

 

[Jason]

Thank you for you excellent suport.

Jason

[tvbshelly]

7 minutes ago, Jason said:

Thank you for you excellent suport.

Jason

Thanks for your kudos 🤠