AndyRoc Posted August 2 Posted August 2 This is really bad news! Do you know if we can expect a fix anytime soon based on the device logs provided? Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish
tvbshelly Posted August 2 Posted August 2 (edited) 3 hours ago, Fabulous82 said: I took two device logs, one from a plus1PM and one from the still working Pro4PM. Please check the firmware version of the Plus 1PM. In the log it looks as if the update to 1.4.0 did not work. Maybe you are affected by this: Edited August 2 by tvbshelly Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish
Fabulous82 Posted August 2 Posted August 2 2 hours ago, tvbshelly said: Bitte überprüfe die Firmware-Version des Plus 1PM. Im Log sieht es so aus, als ob das Update auf 1.4.0 nicht funktioniert hat. Vielleicht betrifft es auch Sie: I did Check the Firmware an installed it via http Link again. But noch Change, but i got an other issue. It seems the plus1PM blocks devices, i was unable to Access an 1pm via Webbrowser from my cellphone, but IT works from my Laptop (Same WLAN/LAN) but as i connect witch an other ip (e.g. over vpn, an other ip range ...), i can Access it again. The Same i've got before by connecting from my PC, but at that time I didn't pay attention to it. Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish
tvbshelly Posted August 2 Posted August 2 (edited) Hopefully Shelly support or the devs can find a hint in your log files. Edited August 2 by tvbshelly Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish
Fabulous82 Posted August 3 Posted August 3 After along contact with the Shelly Support I got the Firmware 1.3.3 for the Plus1PM. Downgrade works an all Shelly's work normal again. Not sure if I'm allowed to share it here, but I think it would be the best for now. I'll just wait for an OK from the Shelly Support. Best Regards and a nice weekend. 1 Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish
Fabulous82 Posted August 3 Posted August 3 1 minute ago, Fabulous82 said: After along contact with the Shelly Support I got the Firmware 1.3.3 for the Plus1PM. Downgrade works an all Shelly's work normal again. Not sure if I'm allowed to share it here, but I think it would be the best for now. I'll just wait for an OK from the Shelly Support. Best Regards and a nice weekend. Reply from Shelly Support: "Nein ein öffentliches teilen ist nicht erwünscht. Entsprechend sollten Tickets erstellt werden!" 1 Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish
toot.217 Posted August 3 Posted August 3 I'm also facing issues after updating to 1.4: My three Shelly 1 Gen3 become periodically unknown and unavailable in home assistant. This causes to switch the state of the sensor and this triggers my lights automation. I'll also contact support to receive the files for 1.3.3 diagnostics-shelly-mini1g3-debug-log (1).txt Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish
SG2112 Posted August 3 Posted August 3 Hi A few days ago I bought a Shelli Plus-i4DC. Today I tried to activate and install it. With some difficulty I managed to immediately update the FW from the original version (I saw Beta indicated but I did not see an indication of the FW version) to 1.3.3. Now the device is at FW version: 20240625-122845/1.3.3-gbdfd9b3 The application shows that version 1.4.0 (stable) is available and I tried to apply it. The process starts very slowly but when it reaches about 3% the process ends. Does anyone have any indication to solve the problem? Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish
Tamer Salah Posted August 4 Posted August 4 Dear @Olsche i attach for you the debug file , the device has been discovered and working well with home assistant , but still cant be detected or added to shelly app , many thanks in advance diagnostics-shelly-plugsg3-data.txt Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish
Shelly Olsche Posted August 4 Author Shelly Posted August 4 @Tamer Salah Where did you buy the device? Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish
Tamer Salah Posted August 4 Posted August 4 i didnt buy it , it was sent to me and my friend for doing a project related to shelly company Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish
SG2112 Posted August 4 Posted August 4 20 hours ago, SG2112 said: Hi A few days ago I bought a Shelli Plus-i4DC. Today I tried to activate and install it. With some difficulty I managed to immediately update the FW from the original version (I saw Beta indicated but I did not see an indication of the FW version) to 1.3.3. Now the device is at FW version: 20240625-122845/1.3.3-gbdfd9b3 The application shows that version 1.4.0 (stable) is available and I tried to apply it. The process starts very slowly but when it reaches about 3% the process ends. Does anyone have any indication to solve the problem? Hi all Today the update at FW1.4 has been successfully completed. Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish
samsonx Posted August 5 Posted August 5 (edited) 1.3.3 -> 1.4 FW breaks my home assistant integration.. where can I find 1.3.3 FW to revert back? Edit: I've created a ticket with Shelly, hopefully they rely soon. Edited August 5 by samsonx 1 Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish
marc85 Posted August 5 Posted August 5 Where can we find 1.3.3 to downgrade? 1.4.0 breaks mDNS discovery Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish
tvbshelly Posted August 5 Posted August 5 (edited) 20 minutes ago, marc85 said: Where can we find 1.3.3 to downgrade? Please contact Shelly Support for this. Edited August 5 by tvbshelly Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish
vodi Posted August 6 Posted August 6 Hi, I contacted Shelly Support about 1.4.0 and no communication with Home Assistant, they told me there will be a new Firmware on 2024-08-07 which should fix the problems. 1 1 Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish
pfalzbacher Posted August 6 Posted August 6 Hi, also upgraded one pm mini to 1.4.0 yesterday - communication issues with openHAB and the connection via web interface also seems to be buggy. A new firmware with bugfix would be very nice - hopefully soon. Is there already a beta version available? Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish
MJ666 Posted August 7 Posted August 7 (edited) Same problem here with Sunny Home Manger 2.0 after update to 1.4.0. My five Shelly Plus Plug S randomly disconnecting. Sometimes they reconnect after a while sometimes not. I don't use them for switching with the Sunny Home Manager but to measure power. In the Sunny Portal i have the the gaps in the measurement. As i read here there looks to be no way to downgrade to 1.3.3 anymore? I hope an fix is coming very soon. How such update could be released with this kind of problems. Looks to be this is also affecting some other use cases. Edited August 7 by MJ666 Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish
tvbshelly Posted August 7 Posted August 7 (edited) It looks like there is a new beta 1.4.2-beta1 : https://shelly-api-docs.shelly.cloud/gen2/changelog/ Unfortunately, it looks like the fixes do not apply to your problem at the moment Edited August 7 by tvbshelly 1 Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish
Members mschaeffler Posted August 7 Members Posted August 7 @MJ666@vodi@pfalzbacher Please try the new beta; the mDNS fix could be the needed fix for all the integrations. 1 Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish
MJ666 Posted August 8 Posted August 8 10 hours ago, mschaeffler said: @MJ666@vodi@pfalzbacher Please try the new beta; the mDNS fix could be the needed fix for all the integrations. Installed the Beta version yesterday. Till now it is working without the Problems I have seen with 1.4.0. 1 Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish
Steve4cr Posted August 8 Posted August 8 33 minutes ago, MJ666 said: Installed the Beta version yesterday. Till now it is working without the Problems I have seen with 1.4.0. How dl you get the beta version. Mine doesn't get ip address. Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish
MJ666 Posted August 8 Posted August 8 28 minutes ago, Steve4cr said: How dl you get the beta version. Mine doesn't get ip address. Logged in to the web interface of each shelly individually. There you can see the update. Shelly APP on Android or via Windows (Cloud) i have not see the update. Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish
Dreckfresse Posted August 8 Posted August 8 (edited) Ich habe gestern einen plus UNI upgedated auf die beta 1.4.2-beta1 🤔 danach wurde seine WebUI nicht mehr geladen (Edge, Firefox, Chrome an IOS IPad sowie Laptop) Router zeigte online sowie Homeassistant und auch Shelly App. zurück zur finalen ging ohne Probleme mit der Shelly App => an allen Geräten/Browser wurde die WebUi wieder geladen Yesterday I updated a plus UNI to beta 1.4.2-beta1 🤔 after that his WebUI was no longer loaded (Edge, Firefox, Chrome on IOS IPad and laptop) Router showed online as well as Homeassistant and also Shelly App. back to the final went without problems with the Shelly App => on all devices/browsers the WebUi was loaded again Edited August 8 by Dreckfresse Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish
Shelly Olsche Posted August 8 Author Shelly Posted August 8 8 minutes ago, Dreckfresse said: danach wurde seine WebUI nicht mehr geladen ich kann es nicht reproduzieren. kannst du das Update nochmal wiederholen ob es bei dir reproduzierbar ist? Quote Translate Revert translation? English (American) Finnish French German Italian Portuguese (European) Spanish
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