Shelly 1PM Gen 1 (not Plus) devices on Hot Water Cylinders keep going offline

[SmurfnSurf]

Hi,

I have two Shelly 1PM running two (separate) Hot Water Heaters, each wired to a Schneider Contactor switch (all wiring done by a registered electrician).
They work well, when not disconnected form Wifi and the Cloud, which is my issue.

When they disconnect (which is often and at no fixed time) I cannot access them via the Cloud nor directly via a static IP Address; nor ping them i.e. they are "offline". Oddly, they appear to BOTH go offline at exactly (or around?) the same time, although they are on two separate and independent Hot Water Heater circuits.

They come back online by themselves after some time, (normally a few hours, max one day or overnight) and not always but sometimes also if I reboot the router (remotely). RSSI values are -44dBm and -61dBm, not stellar but good enough. Power on default mode is restore last mode.

I appreciate this topic is oft-quoted on other forums, with amongst other solutions, these ones, all of which I have tried:

• Update to the latest FW (even tried the beta)
• Put the devices on a Static IP Address
• Switch off ECO Mode
• On ASUS Routers, follow ASUS Iot Devices Recommendations; used 2.4GHz separate Wifi, which was actually worse
• Change the DNS in the Wifi setup from 8.8.8.8 (Google) to my ISP Provider's DNS; does not work.
• Binding the devices IP to a fixed (closest, strongest) Wifi Signal
• Assigning a second WiFi SSID and roaming at 70dBm

I have not tried to:

• Reset the devices (they are 9000km away atm, but will try when I get there); nor have I tried to
• Install Tasmota or ESPHome or any other firmware as I do not prefer to do this ATM (and Home Assistant, if I ever install it, works fine with the native FW); nor have I tried to
• Install an RC Snubber, as it is not wired to an inductive system such as a Fan, Washing Machine etc. so I do not believe this would help but I am happy to hear otherwise; nor have I tried to
• Replace any capacitors (16V and 100uF), as this was a 'faulty capacitor issue' associated mainly (only?) with the Shelly 2.5 PM I believe; nor have I tried to
• Change the port in CoIoT to 5683, as I do not (yet) run HomeAssistant and it only applies to that platform (I would be willing to try it if it fixed it!).
• Change the Wifi to a Fixed Channel

I tried enabling the debug and attach the two logs for each device (total 4); I do not see any obvious reasons for disconnects.
Oddly the debug moide switched itself off after they came back online (yet again), is this normal?

I am leaning towards a more modern Shelly Plus 1PM or Shelly 1PM Gen3 for CPU and RAM, but will it help?

Does anyone see anything in the logs?
Any thoughts or suggestions please? I am at my wit's end.

TIA

k.

 

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Edited July 11 by SmurfnSurf
Typos; additional methods

[wimb]

If they are wired to a Schneider Contactor then they have an inductive load and an RC Snubber must be used. The contactor gives a high voltage spike when switched off and that may very likely disturb the Shelly.

[Slartibartfast]

I've made a post recently (1827-shelly-devices-locking-up-or-software-freezing) after infrequent drop outs that I think are due to local weather conditions (windy).  Multiple devices go out (including non-Shelly) devices.  In my case some of the Shelly devices do not come back online even after several days and, like you, my devices are far away but I do 'visit' them most weekends!  When I'm on-site I've checked and the devices are not connected to the local wifi and they are not in AP mode, they just seems to be in some locked up zombie mode.  Re-powering the device brings it back online immediately, so no apparent damage.

Today I pulled the 16v 100uF capacitor from one Shelly 1PM and it reads fine (@105uF).  I may experiment by replacing it with a new, high quality capacitor such as this:

https://au.rs-online.com/web/p/aluminium-capacitors/2237685

or even this if I can get it to fit (its a bigger Dia and leg pitch is 0.5mm more)

https://au.rs-online.com/web/p/aluminium-capacitors/7258938

It's a long shot, but it might just give a bit more 'ride through' ability for what I think are brown outs.

Let me know if you discover anything!

FYI - I'm a Home Assistant user so have the ColoT stuff set and they are NOT on highly inductive loads.