I got the same problem with now 5 off these devices. Some were installed and worked well but they all failed at about the same time. A brand new one had the same fault.
So far I have not found a solution, reset has not worked as well. I assume, there is a general problem with a batch of the i4, as now a new version (ver3) is sold.
As the device has no outputs, it is not relevant, which is phase and which is neutral. So this cannot be the reason for a problem.
I opended one device. The version I got is v0.1.1 date 2021-12-1